Thank you for shopping at Crafts Bangladesh Shop. We strive to provide you with high-quality handicrafts and exceptional customer service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our return policy.
1. Eligibility for Returns:
a. You may return eligible items within 7 days of receiving your order.
b. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
2. Non-Returnable Items:
a. Certain items are not eligible for return, including personalized or customized products.
3. Return Process:
a. To initiate a return, please contact our customer service team at 01883-697216 within the specified return period.
b. Provide your order number and details of the item(s) you wish to return.
c. Our customer service team will provide you with instructions on how to return the item(s), including the return shipping address.
4. Return Shipping:
a. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
b. We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We are not responsible for items lost or damaged during return shipping.
5. Refunds:
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, refunds will be processed to the original payment method used for the purchase.
c. Refunds may take several business days to appear in your account, depending on your payment provider’s processing time.
6. Exchanges:
a. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
7. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact us immediately upon receipt with photos of the damaged/defective item and its packaging. We will work with you to resolve the issue promptly.
8. Cancellation Policy:
a. Orders may be canceled within 1 days of placing the order. Once an order has been shipped, it cannot be canceled but may be eligible for return as outlined above.
9. Contact Us:
a. If you have any questions or concerns about our return policy, please contact us at: 01883-697216
Shop No 39/A-B,1st Floor,Bismillah Tower,147/148,Mitford Road, Dhaka. 01883697216, Dhaka, Bangladesh
By making a purchase on Crafts Bangladesh Shop, you agree to abide by the terms of this return policy. We reserve the right to update or modify our return policy at any time without prior notice.